Support

Last updated October 9, 2026

Questions about Studio, a charge, or a result? Email support@dressupsesh.studio.

Help us find your account.

Include your account email, the tool you were using, your device and browser, and the approximate time of the issue. A screenshot of the error helps. Never send passwords, sign-in codes, or full card details.

Membership and billing

In Studio, select Plan → Manage billing to review your subscription, receipts, and cancellation options. Cancellation normally ends renewal; access continues through the paid period unless the membership payment is refunded or access is otherwise suspended.

Refunds and available credits

A successful refund of your current membership payment suspends new background cleanup, copy, and creative generation after the payment records update. Studio will ask you to subscribe to continue. Previously saved results remain available.

A refund alone does not cancel Stripe renewal. If your old subscription is still active, use Manage billing to cancel it before subscribing again. Contact support if a refund or your access looks wrong.

Creative credit pack refunds are reviewed separately. Eligible unused credits from the refunded pack can be removed; already used credits and unrelated purchases are reviewed without assuming they all belong to that pack.

If a generation seems stuck

Return to Studio and let it check the saved job status before trying again. Keep the same item open. If the result is still missing, email us with the time and tool. Repeated new requests may use additional credits.

Privacy requests

To request access, correction, or deletion of your account data, email us from the address connected to your Studio account. We may verify ownership before making changes.